From buying a policy swiftly to enabling faster claims, we’re investing in new digital technology that empowers our customers to take control of their insurance.
At FWD, we see technology as more than just a tool but an integrated way to better serve the business. Our strategy is to continually move in the direction of customers - using cutting edge technology to address the evolving needs of today’s customer. I’m excited to lead a dynamic team of change-makers. A team that shows up every day with creative solutions and innovative ideas, powered by speed, ease, and convenience. We’re proud to be part of Asia’s success story, and we think the best is yet to come.
Ryan Kim
Group Chief Digital Officer
Our latest awards
Best Mobile Insurance App
The Digital Banker
2024
Best in Future of Customer Experience
IDC
2024
Special Mention Category
Bisnis Indonesia
2024
Best Customer Insights Initiative – Insurance
The Digital Banker
2024
Best Cloud Initiative for Digital CX – Insurance
The Digital Banker
2024
Model Insurer Award for Customer Experience Transformation
Celent
2024
Model Insurer Award for Data, Analytics, and AI
Celent
2024
Best AI Initiative
Infopro Digital
2024
Best Cloud Initiative
Infopro Digital
2024
Digital Insurer Award
Insurtech Connect Asia
2024
Innovative Achievement in Corporate Social Responsibility - Bronze Stevie® Winner